Booking Policies

The following conditions apply to accommodation bookings made by you through your usage of www.maitrisehotel.co.uk. Maitrise Hotel London Maida Vale may alter these conditions at any time.

Making a booking

It is your responsibility to submit accurate information and mention any special requirements at the time of booking.

Modifications

It is free to modify. Modifications must be made in advance of the cancellation period to avoid the accommodation provider's late cancellation fees, and in advance of the arrival date in order to avoid the loss of the pre-payment.

Cancellations and Non-Arrivals

If you have booked the 'Free to Cancel' option then it is free to cancel before the late cancellation period. This will result in a refund of your deposit payment. If you cancel within the late cancellation period, or do not arrive, your deposit is forfeited and the accommodation may charge for the first night.
Late cancellation period starts: 48 hours before check in time (2.00pm) on your date of arrival.
The accommodation may need to protect against the loss of a late cancellation fee by pre-authorising for the first night's stay prior to arrival.

Non-refundable bookings

Modifications can only be made for additional nights or rooms. Cancellations and non-arrivals result in the loss of the full payment of your Non-Refundable Offer. The cardholder needs to be present upon arrival, otherwise guests need to be able to provide a letter and ID of the cardholder upon arrival.

Group or Long-Stay Bookings

When making reservations either for 10 people or more or for stays of over 21 nights, your booking will be subject to the accommodation provider's group/long stay booking policy. You may need to pay a proportion of the balance prior to arrival.

Upon Arrival

The hotel's terms and conditions will apply to you from check-in. Photo ID is also required at check-in, as is a £50 pre-authorisation / security deposit which will be released on the day of departure.
Check in from: 14:00 GMT
Check out by: 11:00 GMT

Privacy Policy

We take your privacy extremely seriously. It is protected through the use of SSL encryption. Contact, booking and payment details will only be used to process your reservation and provide customer service in relation to your reservation. For information about general use of the website, please visit our Privacy Policy.